Suzie Duquette — Senior UX Designer · Human

My approach

Designing for complex systems.

Operational systems live or die by the moments that aren't on the happy path. After five years embedded in fulfillment centers, these are the five rules that govern every decision I make — from a single button to a multi-program HRI framework. They're how I keep operator UX from getting traded away under hardware deadlines.

01 Design for failure before success.
The cost of an unclear error state is paid every shift, every station, every operator. I scope exception handling with happy-path UI.
02 Make system state visible.
Operators can only act on what they can see. If the system doesn't surface state, they invent their own.
03 Reduce cognitive load under time pressure.
Decisions made under fatigue, noise, and rate pressure are the ones that fail. I design the interface to absorb that load instead of adding to it.
04 Align autonomy with human oversight.
When a fleet scales an order of magnitude, the human-readable signal has to scale with it — or response times balloon and the system stops being collaborative.
05 Operate within constraints, not around them.
Fixed hardware, legacy architecture, aggressive launch dates — these aren't excuses, they're the design brief. The most resilient solutions live inside the constraint.

Designing human-centered systems for complex, high-stakes environments.

Designing for complex systems.

Designing for operators in high-volume warehouse systems

Autonomous fleet monitoring improvements

A shared outcome framework for robotic workstations

A four-tier framework for problem-solve handling

Ground-truth research into an FC tool ecosystem